Our Guarantee & Warranty - Ashby Chimney Austin

The Ashby Chimney Austin Guarantee

A guarantee means nothing if it lives in fine print. Ours doesn’t. Since 2002, we’ve put every commitment in writing before work begins and handed you a written guarantee when the job is done. For an Austin homeowner, that means the price Nathan Corliss quotes at your door is the price on your invoice. It means the repair we say we’ll do is the repair we do, using materials from chimney-trade suppliers like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. And it means that if something we fixed fails inside the guarantee period, we come back and make it right at no charge. That’s the Kingswell Way, and it’s how Ashby Chimney Austin has operated for more than two decades.

Call (254) 274-4486

What’s Covered

• Written price before any work starts. You’ll see the full number in writing before we touch your chimney, and that’s the number you pay.
• Workmanship on every repair. If a repair we completed fails during the guarantee period, we return and fix it at no charge. That’s the 365-Day Done Right Promise.
• Parts and materials handling. We source from established chimney-trade brands, and if a covered part fails, we handle the replacement under the same guarantee.
• Cleanup on every visit. We leave your hearth and floors cleaner than we found them. Soot and creosote stay in the flue, not on your rug.
• On-time arrival, every time. We show up when we say we will. If something outside our control changes that, you’ll hear from a live person, not an automated system.
• Honest recommendations. If your chimney doesn’t need a repair, we’ll tell you that. You’ll never get an upsell from us on work that can safely wait.
• Background-checked, uniformed technicians. You’ll know exactly who is walking into your Austin home, and they’ll be there to do the job right.

Our Satisfaction Promise

If you’re not satisfied with the work, we want to hear about it directly. Call our office at (254) 274-4486, and a live person will answer. No voicemail loops, no callback forms, no waiting until Monday. We’ll listen to what went wrong, figure out what needs to happen, and make it right. The process is simple: you tell us the problem, we assess it openly, and we either correct the work or stand behind our written guarantee. Nathan Corliss has run Ashby Chimney Austin this way since 2002 because it’s the only approach that holds up over time. Most problems with chimney work aren’t complicated, but they do require someone who will actually show up and take responsibility. That’s what we do. If it’s not done right, we make it right. That’s not a slogan. It’s the operating instruction.

Licensed & Insured Backing

Paperwork matters, but only when the company behind it is real. Ashby Chimney Austin is licensed and insured, and every technician who steps into your home is background-checked and uniformed. That combination protects you in ways a verbal promise never can. If something goes wrong on the job, our insurance covers it. If a technician gets injured, our coverage handles it, not your homeowner’s policy. Licensed and insured means there’s a standard we’re held to and a safety net underneath every visit. Many chimney companies in Austin will say they’re insured. We’ll show you the paperwork. It’s part of operating under the Kingswell Guarantee, which requires independently owned locations like ours to meet a consistent bar for professionalism, materials, and accountability. Nathan Corliss wouldn’t have it any other way.

How the 365-Day Done Right Promise Works

Here’s the mechanics, plainly. When we complete a repair, you receive a written guarantee that spells out exactly what’s covered and for how long. If a covered repair fails inside that period, call us. We come back, diagnose the issue, and fix it at no charge. There’s no deductible, no service fee, no fine print that shifts the cost to you. The guarantee applies to our workmanship and the materials we installed. If a defect in either causes the repair to fail, that’s on us, not you. This isn’t a warranty we sell as an add-on. It’s included with every job because it should be. Nathan has been running Ashby Chimney Austin on that principle since 2002, and it’s one of the reasons our Austin customers don’t hesitate to refer us to neighbors in Hyde Park, Tarrytown, Brentwood, and Crestview.

What Happens if a Repair Fails

Call us. That’s step one, and it’s the only step you need to initiate. A live person answers at (254) 274-4486, day or night. We’ll schedule a return visit, assess the repair, and determine what went wrong. If it’s covered under the written guarantee, we fix it. If it turns out the issue is something entirely new, we’ll show you what we’re seeing on camera and give you a written price before any work starts. There’s no guessing, no pressure, and no charge for the second visit when the repair is covered. The guarantee exists precisely for this scenario, and we take it seriously. A chimney company that hides from warranty calls doesn’t last long in Austin, and we’ve been here since 2002. Longevity like that comes from showing up when things go wrong, not just when they go right.

What the Guarantee Does Not Cover

Honesty requires us to be clear about boundaries. The guarantee covers our workmanship and the materials we install. It does not cover damage from events outside anyone’s control: lightning strikes, flooding inside the flue, foundation shifts that crack masonry, or modifications made by another contractor after we leave. It also doesn’t cover normal wear and tear on components that were already aged when we serviced them, though we’ll always flag that condition before we start and tell you what to watch for. If you have questions about whether something is covered, call us. We’d rather spend five minutes on the phone clarifying than have an Austin homeowner wonder silently whether we’ll stand behind the work. The answer, overwhelmingly, is that we will.

Why the Kingswell Guarantee Matters in Austin

Ashby Chimney Austin is independently owned and operated under the standards of the Kingswell Guarantee. That structure matters for a practical reason: it gives us a system of accountability without a distant corporate office making decisions about your chimney. Every Kingswell location follows the same five values: say the price, show up in the window, leave it cleaner, put the guarantee in writing, and come back if it fails. For Austin homeowners, that means you get the consistency of a network standard combined with the direct accountability of Nathan Corliss, the owner, who lives with the reputation of this business every day. The Kingswell Way isn’t marketing language. It’s a checklist we run against every job, and anyone on our crew can tell you exactly what it means.

Frequently Asked Questions