What Austin Homeowners Say About Ashby Chimney Austin
Reviews matter in the chimney trade because you’re inviting someone into your home to work on a system that carries fire and exhaust. We earn every one of these by doing the thing we’ve done since 2002: showing up in the window, quoting a written price before any work starts, and putting the guarantee on paper. Nathan Corliss runs Ashby Chimney Austin the same way on every job, whether it’s a sweep in Hyde Park or a full fireplace repair in Round Rock.
Recent Reviews
Our chimney hadn’t been swept in six years and I was honestly embarrassed about the state of it. The technician walked me through the camera inspection as it happened, showed me exactly where the creosote buildup was heaviest, and gave me a written quote on the spot. Price matched the invoice to the penny. No surprises, no upsell on a liner I didn’t need.
Allison R. – Mueller, Austin
We’d been told by another company that our fireplace needed a completely new flue liner, which was going to run us several thousand dollars. Nathan came out, ran the camera, and showed us that the existing liner had years of life left in it. He told us plainly what could wait and what couldn’t. That honesty earned a customer for as long as we own this house.
Jodi W. – Tarrytown, Austin
Booked a sweep and inspection before burning season and they were in and out in about an hour and a half. The tech laid down drop cloths, wore shoe covers, and left the hearth cleaner than he found it. Which, given that our house has two shedding dogs and a toddler, was not a high bar. But still. He even vacuumed the ash that had spilled out onto the tile.
Carrie N. – Circle C Ranch, Austin
I called at 7:30 on a Sunday night half expecting a voicemail, and a real person picked up. Answered my questions about whether the smoke smell I was getting meant a chimney fire was imminent. It wasn’t, but they got me scheduled that week anyway. The written guarantee on the repair work was included without me asking, which told me everything I needed to know.
Shannon N. – Crestview, Austin
Ashby carries ash right in the name, which is fitting for the people whose job is to clean it out. The tech who came out had clearly done this thousands of times. He explained what a flue liner actually does, translated the trade jargon into plain English, and showed me the before and after photos from the camera scan. It’s the first time I’ve ever understood what I was paying for on a chimney service.
Allison R. – Mueller, Austin
We had a repair done on our fireplace damper last winter and it started sticking again about four months later. Called them up, they came back out at no charge under the guarantee, fixed it properly, and handed me the written warranty paperwork before they left. I’ve never had a contractor actually honor a callback like that. Austin doesn’t have enough companies that operate this way.
Jodi W. – Tarrytown, Austin
Why Customers Trust Us
The reviews above keep landing on the same things, and that’s not by accident. Every job gets a written price before any work starts, so the number at the door is the number on the invoice. Every repair gets a written guarantee, and if a covered repair fails inside the guarantee period, we return and correct it at no charge. That’s the 365-Day Done Right Promise, backed by the Kingswell Guarantee, and it’s not sold as an add-on. Materials come from chimney-trade suppliers like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. Phones are answered by a live person around the clock. Background-checked, uniformed technicians show up in the window, leave the hearth cleaner than they found it, and never recommend work you can’t see for yourself on camera. If your chimney needs a sweep or inspection in Austin, call (254) 274-4486. You’ll get a real answer and a real price.
Written by Nathan Corliss, Owner at Ashby Chimney Austin, serving Austin since 2002.