Masonry repair
Sweep & inspection
Caps & crowns
Flue relining
Gas fireplace serviceLevel 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Fast, Reliable Fireplace Repair Across Shady Hollow
Fireplace repair in Shady Hollow usually runs between $180 and $1,400 depending on what’s wrong. A damper replacement might cost $180 – $380, a firebox repair $400 – $900, and a full flue resurfacing with HeatShield $1,000 – $1,400. We’ve worked in this neighborhood long enough to know that Shady Hollow’s 1970s and 1980s homes have a particular set of fireplace problems, and most of them trace back to shared chimney stacks and the heavy oak canopy overhead. Call (254) 274-4486 and you’ll get a live person, a written price before work starts, and a repair backed by the Kingswell Guarantee.
Why Ashby Chimney Austin Is Shady Hollow’s Preferred Fireplace Repair Company
We’re not a national chain. Each Ashby location is independently owned and operated under the Kingswell Guarantee, and our Austin office dispatches crews into Shady Hollow every week. Nate Corliss runs the team that shows up at your door. He’s the one who set the standard we work by: say the price, show up in the window, leave it cleaner than we found it, put the guarantee in writing, and come back if it fails. That’s the Kingswell Way, and it’s why Shady Hollow homeowners who’ve been burned by no-shows and price-switching contractors call us back.
Our technicians are background-checked and uniformed, so you know exactly who’s walking into your living room. Every job gets a written price before any work starts, and every repair carries a written guarantee. If a covered repair fails inside the guarantee period, we return and correct it at no charge. That’s the 365-Day Done Right Promise, and it’s included with every job, not sold as an add-on.
Response time to Shady Hollow is typically same-week for standard repairs, and we stock parts locally so we’re not waiting on a warehouse across the country. When your gas fireplace won’t light on a 28-degree night, you don’t want to hear “we’ll order the part and call you back.”
Styles & brands we work with





Gas Fireplace Service in Shady Hollow
Gas Fireplace Service in Shady Hollow typically runs $150 – $450, and it’s the kind of work that quietly becomes urgent when the first cold snap hits. Most of the gas fireplaces in Shady Hollow’s ranch homes and two-story traditionals were installed as retrofits, often vented into chimneys originally built for wood burning. That mismatch creates real problems: pilot lights that won’t stay lit, thermocouples that fail, burners that soot up, and vents that don’t draw properly because the old masonry flue was never sized for a gas appliance.
Pilot Light and Ignition Repairs
When a pilot light won’t hold, the culprit is usually a worn thermocouple or a dirty pilot assembly. We clean the assembly, test the millivolt output, and replace the thermocouple if it’s weak. It’s a straightforward fix most of the time, but it has to be done correctly or you’ll be relighting that pilot every week. Gas valve replacement runs higher, typically $300 – $450.
Burner and Log Set Service
Sooty burners and clogged burner ports produce lazy orange flames and wasted gas. We pull the log set, clean the burner, inspect the ember bed, and verify the burner pressure matches the manufacturer’s spec. For homeowners who’ve never had their gas fireplace serviced since buying the house, this one visit usually changes how the fireplace performs entirely.
Fireplace Insert Installation in Shady Hollow
Fireplace Insert Installation in Shady Hollow runs $2,500 – $5,500 depending on the unit and the chimney condition, and it’s the smartest upgrade for homeowners who want actual heat instead of decorative flames. The traditional open fireplaces in Shady Hollow’s 1980s homes send about 85% of their heat up the chimney. A direct-vent or wood-burning insert flips that math, delivering real warmth to the family room while cutting the draft that pulls heated air out of the house when the fireplace isn’t in use.
Insert Sizing and Flue Assessment
Before we ever quote an insert, we inspect the existing flue. Installing a high-efficiency insert into a cracked clay liner is a recipe for carbon monoxide problems. If the flue needs work, we quote the repair and the insert together so you see the full picture in writing before anything starts.
Venting and Liner Integration
Most inserts require a dedicated stainless liner, and we use DuraFlex and Copperfield liners sized to the insert’s vent requirements. In Shady Hollow’s shared-flue chimneys, this matters more than most people realize. A properly lined insert doesn’t just perform better; it isolates your appliance from the rest of the masonry stack.
Trusted Brands We Service in Shady Hollow
We repair and install equipment from the brands homeowners actually have in their homes, and we use professional-grade materials from chimney-trade suppliers, not whatever happened to be in the van. For fireplace and insert work, we stock parts that fit DuraFlex liners, HeatShield resurfacing systems, and Famco caps. When a Shady Hollow customer calls with a failed damper or a cracked liner, we’re not ordering blind; we know what fits the fireplaces in this neighborhood because we see them every week.
See the difference
Before
After
Before
After
Before
AfterCommon Fireplace Repair Problems We See in Shady Hollow Homes
- Cross-contamination between shared flues. Shady Hollow’s attached ranch and two-story homes often share chimney stacks between adjacent fireplaces. When one unit’s clay liner cracks or a damper seal fails, smoke and carbon monoxide can push into the neighbor’s firebox through the common smoke chamber.
- Oak debris wrecking chimney crowns. The live oak canopy that makes Shady Hollow beautiful also drops leaves, twigs, and acorns onto chimney crowns. That debris holds moisture against the masonry, spalling the crown and corroding dampers.
- Cold-snap creosote ignition. Central Texas swings from idle to ice in a matter of days. A fireplace that sat unused since March will light right up in January, and that first hot fire can ignite creosote built up in the smoke chamber, stressing old clay liners into hidden cracks.
- Damper failure from rust and warping. Water intrusion from debris-clogged caps rusts damper assemblies and warps the metal. A damper that won’t close completely is a fire hazard and a year-round energy leak.
Pricing for Fireplace Repair in Shady Hollow, TX
Here’s what Shady Hollow homeowners can expect, honestly. A gas log service or burner cleaning runs $150 – $250. Pilot light and thermocouple repairs run $180 – $300. Damper replacement or cap installation runs $180 – $380. Firebox repair, depending on the extent of masonry damage, runs $400 – $900. Flue resurfacing with HeatShield runs $1,000 – $1,400, which is a fraction of a full chimney rebuild. Insert installation runs $2,500 – $5,500. We give a written price before any work starts, and the number on the invoice matches what we quoted at the door. Call (254) 274-4486 for a free estimate.
We Also Serve Cities Near Shady Hollow
Our crews serve Shady Hollow locally, and we cover the surrounding Travis County area. If you’re in Austin, Round Rock, Georgetown, or Kyle, the same team that handles Fireplace Repair for Shady Hollow homeowners can help. Same written pricing, same guarantee, same live person on the phone.
Serving Shady Hollow, TX - Our Local Coverage Area
We’re based in the Shady Hollow area and know this community well. Use the map below to see our service coverage - if you’re nearby, we can almost certainly help.
FAQs About Fireplace Repair in Shady Hollow
If you smell smoke when your fireplace is cold and your neighbor’s isn’t, or if you notice smoke seeping from the wall adjacent to your firebox, that’s a shared-flue cross-contamination problem. A camera inspection of the flue will show the crack or the failed damper seal. We found a cracked original clay liner on Brodie Lane that was venting a neighbor’s gas fireplace into the adjacent firebox, and the homeowner had no idea until it was inspected. Call (254) 274-4486 for a camera inspection, especially if you’re in an attached ranch or two-story with multiple fireplaces on the same stack.
Poor draft after a cleaning usually means the flue is damaged or the damper isn’t opening fully, not that the chimney is dirty again. In Shady Hollow’s shared-stack chimneys, draft problems in one unit often stem from a cracked liner or missing damper seal in an adjacent unit. The real fix is a camera inspection, not another sweep. Call (254) 274-4486 for a free estimate.
Yes. We use HeatShield, a resurfacing system that seals cracks and rebuilds the flue lining from the inside, often in one visit. It costs $1,000 – $1,400 versus $10,000+ for a full chimney rebuild, and it carries the same written guarantee as everything else we do. Call (254) 274-4486 for a quote.
The risk is carbon monoxide being pushed into your home through a common smoke chamber or cracked flue. It’s not theoretical; we’ve seen it in Shady Hollow, including a Brodie Lane repair where a gas fireplace was venting into a shared masonry stack. A cracked original clay liner and heavy third-degree creosote glaze in the smoke chamber were the culprits. We installed a HeatShield resurfacing system and a new Famco cap, restoring proper draft for both units. Call (254) 274-4486 to have your shared-flue setup checked.
Annually, with a sweep before your first fall fire. Shady Hollow’s oak canopy means chimneys clog with leaves, twigs, and acorn debris faster than almost anywhere else in Travis County, and local sweeps know to check for squirrel and raccoon nests each fall. Don’t skip it. Call (254) 274-4486 to book yours.
When your fireplace needs work, call (254) 274-4486. You’ll get a live person, a written price, and a repair that’s guaranteed in writing. That’s what we do, and we’ve done it that way since 2002. Ashby carries ash right in the name, fitting for the people whose job is to clean it out.
Written by Nathan Corliss, owner at Ashby Chimney Austin, serving Shady Hollow and greater Travis County.